Duration: 1 day
[01] OBJECTIVES
Participants will be benefit by being able to:
Understand the standard requirements of ISO9001:2015 quality management system
- Understand the standard requirements of ISO9001:2015 quality management system.
- Know how to set the objective in the quality system really work.
[02] COURSE CONTENTS
Introduction
– ISO9001 history and its benefit
– Principle of ISO9001:2015 quality management system
– Process method
– Relationship with other management systems
Context of the organization
– Understanding the organization and its context
– Understanding the needs and expectations of interested parties
– Determining the scope of the quality management system
– Quality management system and its processes
Leadership
– Leadership and commitment
– customer focus
– policy
– Organizational roles, responsibilities and authorities
– Planning
– Actions to address risks and opportunities
– Quality objectives and planning to achieve them
– Planning of changes
– Support
– Resources, people, infrastructure
– Environment for the operation of processes
– Monitoring and measuring resources
– Measurement traceability
– Organizational knowledge, Competence, awareness, communication
– Documented information
– Operation
– Operational planning and control
– Requirements for products and services
– Customer communication
– Design and development of products and services
– Control of externally provided processes, products and services
– Production and service provision
– Release of products and services
– Control of nonconforming outputs
– Performance evaluation
– Monitoring, measurement, analysis and evaluation
– Customer satisfaction
– Internal audit
– Management review
– improvement
– Nonconformity and corrective action
– Continual improvement
[03] TARGET GROUP
This is a pre-requirement course for ISO 45001:2018 internal auditor training course.
- EHS Personnel
- ISO 9001:2015 OSHMS Steering Committee Members
- quality management personnel
- anyone who is interested on ISO 9001:2015 management system
[04] METHODOLOGY
- Theory presentation, Q&A
FOR MORE DETAIL, PLEASE CONTACT:
019-528 8003 (Elaine tan)
014-610 6238 (Mr. Chua)
011-5135 8810 (Ms. Liz Tan -admin& finance)
